{"id":10400,"date":"2026-05-07T22:11:35","date_gmt":"2026-05-07T19:11:35","guid":{"rendered":"https:\/\/translationaz.cloud4.ro\/privacy-policy-2\/"},"modified":"2026-05-07T22:17:20","modified_gmt":"2026-05-07T19:17:20","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/translationaz.cloud4.ro\/gb\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<header class=\"page-header\">\n<p class=\"eyebrow\">Trust &amp; Compliance<\/p>\n<h1>Privacy Policy<\/h1>\n<p class=\"last-updated\"><em>Last updated: May 7, 2026<\/em><\/p>\n<\/header>\n<section>\n<h2>1. Introduction<\/h2>\n<p>Translation AZ (&#8220;Translation AZ,&#8221; &#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is committed to protecting the privacy of our clients, prospective clients, and visitors to translationaz.com. This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights you have under UK GDPR and the Data Protection Act 2018.<\/p>\n<p>This policy applies to our United Kingdom services and to visitors from the UK. For our United States services, please see our <a href=\"\/privacy-policy\/\">US Privacy Policy<\/a>.<\/p>\n<p>As a certified specialist translation agency serving regulated industries, we routinely handle sensitive legal, medical, financial, government, and technical documents. Confidentiality and data protection are fundamental to how we operate.<\/p>\n<\/section>\n<section>\n<h2>2. Who We Are<\/h2>\n<p><strong>Translation AZ<\/strong> is a US-based certified translation agency headquartered in Miami, Florida, with a UK office in London. We are the data controller responsible for the personal data described in this policy.<\/p>\n<p>Headquarters: Miami, Florida, United States<br \/>\n  UK branch office: London, United Kingdom<br \/>\n  Phone: +44 7450 300977<br \/>\n  Email: <a href=\"mailto:info@translationaz.com\">info@translationaz.com<\/a><\/p>\n<\/section>\n<section>\n<h2>3. Personal Data We Collect<\/h2>\n<h3>3.1 Data You Provide Directly<\/h3>\n<p>We collect personal data you give us when you request a quote, contact us, place an order, or use our services:<\/p>\n<ul>\n<li>Contact details: name, business name, email address, phone number, postal address<\/li>\n<li>Project details: source and target languages, document type, deadline, sector, special requirements<\/li>\n<li>Source documents you upload for translation, certification, or quotation<\/li>\n<li>Billing and payment information (processed by Stripe; we do not store full card numbers)<\/li>\n<li>Correspondence with our team by email, phone, or contact form<\/li>\n<\/ul>\n<h3>3.2 Data We Collect Automatically<\/h3>\n<p>When you visit translationaz.com (including the \/gb\/ subdirectory), we automatically collect:<\/p>\n<ul>\n<li>Technical information: IP address, browser type, device type, operating system<\/li>\n<li>Usage information: pages viewed, time on site, referring URL<\/li>\n<li>Cookie data: details in our <a href=\"\/gb\/cookie-policy\/\">Cookie Policy<\/a><\/li>\n<\/ul>\n<h3>3.3 Special Category Data<\/h3>\n<p>When you instruct us to translate medical records, legal proceedings involving health information, or other documents containing special category data (as defined in UK GDPR Article 9), we process this data on the basis of explicit consent or substantial public interest grounds, depending on the context. Special category data is held under additional security controls and is destroyed in accordance with our retention schedule unless regulatory rules require otherwise.<\/p>\n<\/section>\n<section>\n<h2>4. Lawful Bases for Processing<\/h2>\n<p>Under UK GDPR Article 6, we process your personal data on one or more of the following lawful bases:<\/p>\n<ul>\n<li><strong>Contract<\/strong> &#8211; to provide quotes, deliver translation and interpretation services, manage projects, and process payments<\/li>\n<li><strong>Legitimate interests<\/strong> &#8211; to operate and improve our website, communicate with prospective clients who have requested information, prevent fraud, and run analytics. We balance these interests against your rights and freedoms.<\/li>\n<li><strong>Consent<\/strong> &#8211; for marketing emails, non-essential cookies, and where you provide special category data for translation<\/li>\n<li><strong>Legal obligation<\/strong> &#8211; to meet tax, regulatory, professional certification, and statutory recordkeeping requirements<\/li>\n<\/ul>\n<p>Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.<\/p>\n<\/section>\n<section>\n<h2>5. How We Use Your Personal Data<\/h2>\n<p>We use your personal data to:<\/p>\n<ul>\n<li>Provide quotations and deliver translation, certification, and interpretation services<\/li>\n<li>Manage your projects and communicate with you about them<\/li>\n<li>Process payments through Stripe<\/li>\n<li>Maintain records required by law and professional standards<\/li>\n<li>Improve our website and services through analytics<\/li>\n<li>Run advertising and remarketing campaigns where you have consented to marketing cookies<\/li>\n<li>Comply with legal obligations and respond to lawful requests from authorities<\/li>\n<\/ul>\n<\/section>\n<section>\n<h2>6. Cookies and Tracking<\/h2>\n<p>We use cookies and similar technologies on our site. Non-essential cookies (analytics, advertising, preferences) are set only after you give consent through our cookie consent banner. You can change your cookie preferences at any time. Full details are in our <a href=\"\/gb\/cookie-policy\/\">Cookie Policy<\/a>.<\/p>\n<\/section>\n<section>\n<h2>7. How We Share Your Data<\/h2>\n<p>Translation AZ does not sell personal data. We share data only as necessary to deliver our services or comply with the law, including with:<\/p>\n<ul>\n<li><strong>Specialist linguists<\/strong> in our network, all of whom sign confidentiality agreements before receiving any client material<\/li>\n<li><strong>Service providers (sub-processors)<\/strong>:\n<ul>\n<li>HostGator (website hosting)<\/li>\n<li>Google Workspace (email and document collaboration)<\/li>\n<li>Google Analytics 4, Google Ads, Google Search Console (analytics and advertising)<\/li>\n<li>Meta Platforms (advertising)<\/li>\n<li>Aircall and CloudTalk (telephony)<\/li>\n<li>Stripe (payment processing, PCI DSS Level 1 certified)<\/li>\n<li>Gravity Forms (quote and contact form processing)<\/li>\n<li>Propio and Silent Partner (interpretation service vendors, where you book interpretation)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Professional advisors<\/strong> such as accountants, auditors, and legal counsel<\/li>\n<li><strong>Authorities<\/strong> when required by law or court order<\/li>\n<\/ul>\n<p>Each sub-processor is bound by data protection obligations under contract.<\/p>\n<\/section>\n<section>\n<h2>8. International Transfers<\/h2>\n<p>Translation AZ is headquartered in the United States. Personal data of UK visitors and clients is transferred to the United States and to other countries where our sub-processors operate. For all such transfers, we rely on appropriate safeguards under UK GDPR, including:<\/p>\n<ul>\n<li>The UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses<\/li>\n<li>The UK Extension to the EU-US Data Privacy Framework where the recipient is certified<\/li>\n<li>Your explicit consent, where applicable<\/li>\n<\/ul>\n<p>Copies of the relevant transfer safeguards are available on request from <a href=\"mailto:info@translationaz.com\">info@translationaz.com<\/a>.<\/p>\n<\/section>\n<section>\n<h2>9. Data Security<\/h2>\n<p>We use appropriate technical and organisational measures to protect personal data, including:<\/p>\n<ul>\n<li>Encryption in transit (TLS\/SSL) for all website traffic and document uploads<\/li>\n<li>Access controls limiting client information to project-essential personnel<\/li>\n<li>Confidentiality agreements with all employees, contractors, and linguists<\/li>\n<li>Secure file handling and document destruction practices<\/li>\n<li>Vendor due diligence on all sub-processors<\/li>\n<li>Breach notification procedures aligned with UK GDPR 72-hour reporting requirements<\/li>\n<\/ul>\n<p>While we work hard to protect your data, no system can be guaranteed completely secure. We will notify the ICO and affected individuals of any data breach in accordance with UK GDPR.<\/p>\n<\/section>\n<section>\n<h2>10. How Long We Keep Your Data<\/h2>\n<p>We retain personal data only for as long as needed for the purposes set out in this policy, to meet legal obligations, and to resolve disputes. Standard retention periods are:<\/p>\n<ul>\n<li><strong>Quote requests that do not become projects:<\/strong> 2 years<\/li>\n<li><strong>Completed project records:<\/strong> 7 years (UK tax and recordkeeping requirements)<\/li>\n<li><strong>Marketing email subscriptions:<\/strong> until you unsubscribe<\/li>\n<li><strong>Website analytics data:<\/strong> per cookie type, up to 12 months for tracking cookies<\/li>\n<li><strong>Source documents:<\/strong> securely deleted after project completion unless you request longer retention or regulatory rules require it<\/li>\n<\/ul>\n<\/section>\n<section>\n<h2>11. Your Rights Under UK GDPR<\/h2>\n<p>You have the following rights in relation to your personal data:<\/p>\n<ul>\n<li><strong>Right of access<\/strong> &#8211; request a copy of the personal data we hold about you<\/li>\n<li><strong>Right to rectification<\/strong> &#8211; ask us to correct inaccurate or incomplete data<\/li>\n<li><strong>Right to erasure<\/strong> (&#8220;right to be forgotten&#8221;) &#8211; ask us to delete your data, subject to legal retention requirements<\/li>\n<li><strong>Right to restrict processing<\/strong> &#8211; ask us to limit how we use your data<\/li>\n<li><strong>Right to data portability<\/strong> &#8211; receive your data in a structured, commonly used format<\/li>\n<li><strong>Right to object<\/strong> &#8211; object to processing based on legitimate interests or for direct marketing<\/li>\n<li><strong>Right to withdraw consent<\/strong> &#8211; where we rely on consent, you can withdraw it at any time<\/li>\n<li><strong>Rights related to automated decision-making<\/strong> &#8211; we do not make decisions about you based solely on automated processing<\/li>\n<\/ul>\n<p>To exercise any of these rights, contact us at <a href=\"mailto:info@translationaz.com\">info@translationaz.com<\/a>. We will respond within one month, as required by UK GDPR. We may need to verify your identity before acting on your request.<\/p>\n<\/section>\n<section>\n<h2>12. Right to Complain to the ICO<\/h2>\n<p>If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner&#8217;s Office (ICO):<\/p>\n<p>Information Commissioner&#8217;s Office<br \/>\n  Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF<br \/>\n  Helpline: 0303 123 1113<br \/>\n  Website: <a href=\"https:\/\/ico.org.uk\" rel=\"noopener\">ico.org.uk<\/a><\/p>\n<p>We would appreciate the opportunity to address your concerns first, so please consider contacting us before approaching the ICO.<\/p>\n<\/section>\n<section>\n<h2>13. Children&#8217;s Privacy<\/h2>\n<p>Our services are intended for businesses, professionals, and individuals over the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.<\/p>\n<\/section>\n<section>\n<h2>14. Third-Party Links<\/h2>\n<p>Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal data.<\/p>\n<\/section>\n<section>\n<h2>15. Changes to This Policy<\/h2>\n<p>We may update this Privacy Policy from time to time. The &#8220;Last updated&#8221; date at the top reflects the most recent revision. Material changes will be communicated by email to active clients where appropriate.<\/p>\n<\/section>\n<section>\n<h2>16. Contact Us<\/h2>\n<p>For privacy questions, requests, or complaints, contact us at:<\/p>\n<p><strong>Translation AZ &#8211; UK Office<\/strong><br \/>\n  London, United Kingdom<br \/>\n  Email: <a href=\"mailto:info@translationaz.com\">info@translationaz.com<\/a><br \/>\n  Phone: +44 7450 300977<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Trust &amp; Compliance Privacy Policy Last updated: May 7, 2026 1. 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